FAQ
Frequently Asked Questions
Shipping
How long does shipping take? Orders are processed within 1-2 business days. Delivery typically takes 7-14 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.
Do you ship internationally? Yes, we ship to most countries. Shipping times and costs vary by destination and are calculated at checkout.
How much does shipping cost? Shipping costs are calculated at checkout based on your location and order size. [Add your specific rates/thresholds here once finalized — e.g. free shipping over $X.]
Orders
How do I track my order? Once your order ships, you'll receive an email with a tracking number and link. You can also check your order status by logging into your account.
Can I change or cancel my order? If your order hasn't shipped yet, contact us as soon as possible at [support email] and we'll do our best to update or cancel it. Once an order has shipped, we're unable to make changes.
I received the wrong item or my order arrived damaged. What do I do? Email us at [support email] with your order number and a photo of the item, and we'll sort out a replacement or refund right away.
Returns & Refunds
What's your return policy? We accept returns within [X] days of delivery for unused, unopened items in their original packaging. [Note: some skincare and supplement items may be final sale for hygiene reasons — specify which categories once your policy is finalized.]
How do I start a return? Email [support email] with your order number and reason for return, and we'll send you next steps.
When will I get my refund? Refunds are processed within 5-7 business days of us receiving your returned item, back to your original payment method.
Products
Are your beauty products suitable for sensitive skin? Product descriptions include key ingredients so you can check for anything you're sensitive to. If you have specific concerns, we recommend patch-testing any new skincare product before full use.
Are your supplements safe? Our supplements are sourced from suppliers that follow standard manufacturing practices. As with any supplement, we recommend consulting your doctor before starting a new product, especially if you're pregnant, nursing, or taking medication.
Statements about supplements have not been evaluated by the FDA. Not intended to diagnose, treat, cure, or prevent any disease.
Do you offer a size or ingredient guide? Yes — check the product page for each item for sizing details, ingredient lists, and usage instructions.
Payment
What payment methods do you accept? We accept all major credit cards, [PayPal / Shop Pay / etc. — list what you actually enable at checkout].
Is my payment information secure? Yes, all transactions are processed through Shopify's secure checkout, which is fully encrypted.
Contact
Still have a question? Reach out to us at [brenyxsoular8gmail.com] or use the contact form on our [Contact page], and we'll get back to you within 1-2 business days.